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Essential communication and deescalation
The customer is always right; until they're wrong, then what?
NEW!
  

The customer is always right! You have heard it, you have said it, and maybe you even believe it. But what happens when the customer is wrong and becomes upset, angry, or hostile toward your staff? The essential communication and Deescalation program is a fun, yet powerful look at how to handle customers when they are wrong and tension begins to rise. If your team has ever experienced an upset...

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Travels From: Eden Prairie, MN
Fee Range: Available Upon Request

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How to Inspire an Awesome, Outrageous and Legendary Customer Experience
Make Every Customer/Guest a Promoter
Updated!
  

How do you ensure that your customers’ experience is meaningful, impactful and so awesome and outrageous, that they will go and tell everyone about it? What is the impact of not addressing it? What does "awesome and outrageous" even look and sound like? In this roll-up-your-sleeves highly-tailored keynote and workshop, using one the most exhilarating forces in business today - IMPROVISA...

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Travels From: Los Angeles, CA
Fee Range: Available Upon Request

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What is One Customer worth?
Providing World Class Service- Motivating your team for Success
NEW!
  

When you think about a customer that walks through your door, visits your website, calls your business...what does that customer look like? What age are they? What are they looking for? Why did they choose your business? These are things you might want to think about when you are attracting consumers. I want you to put a face to that customer. Think about a real live person that might be an i...

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Travels From: Minneapolis, MN
Fee Range: Open

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The Proper Handling of Others
Effective Communication Strategies to Support Internal and External Relationships
NEW!
  

Corporate communication gaps widen internal and external barriers. Leading to a loss of revenue and relationships. A team that doesn’t properly communicate provides inadequate service to clients, constituents, and colleagues. Gallup reported that 51% of all employees are looking for a new job and 51% of all U.S. employees are not actively engaged. One of the greatest contributors to lack of ...

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Travels From: Owings Mills, MD
Fee Range: $2,500 - $5,000

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Secrets to Improved Business & Personal Communications that Lead to Financial Growth
Uncover the secrets to becoming a powerful business communicator to improve both your business and your personal life.
  

Learn proven communication techniques that you can apply immediately to every conversation to quickly build quality business relationships, increase your sales and grow your revenue with ease. Discover the secrets and time-tested communication techniques from the world’s leading communicators who have mastered the art. Learn how you can apply these same secrets to your own unique communicat...

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Travels From: Matthews, NC
Fee Range: Available Upon Request

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Strategic Storytelling
Captivate, engage, and create change with the power of storytelling
  

We are all telling a story -- learn how to make yours more strategic. Whether a sales conversation, a leadership communication, or a service experience -- your ability to communicate a powerful story is the key to create engagement with your audience. The stakes are too high to keep relying on hope. It’s time to start communicating so that people pay attention, stay engaged, and take action. I...

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Travels From: Los Angeles, CA
Fee Range: Over $10,000

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Delivering Value to Your Customers
Using Technology & Data to Deliver MORE Value and Grow Your Business.
  

Learn from an actual data scientist and technology expert about the latest innovations in customer service. At the end of this program attendees will know: - How to create more value for customers by using analytics and reporting - How do deliver more value to customers by leveraging technology - How can data and feedback be used to enhance the customer experience - What is the secret to eng...

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Travels From: Tampa, FL
Fee Range: $2,500 - $5,000

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Ripple
Expressing Our Core Corporate Values in Tangible Ways
  

It is hour 7 or day 32 on our organization's quest to create the perfect mission statement. 3 months later NO ONE can quote the sentences which required such a colossal investment of time, energy and creativity. Even the authors have allowed it to fade. What if we could move past a mission statement and instead define our core values and then find meaningful ways for those to be tangibly expres...

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Travels From: Atlanta, GA
Fee Range: Available Upon Request

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DON'T BECOME EXTINCT! Join the Sales & Marketing Evolution
Innovative Moves to Make NOW to Stay Relevant Later
  

Consumers all over the world are evolving and changing, and are particularly different than they were just a few years ago. Following the recession, both B2B and B2C customers changed how they behave, how they prefer you to connect with them, and how they make their buying decisions. The days of cold calling are over, email is ignored, marketing is rapidly evolving, and traditional advertising...

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Travels From: MN
Fee Range: Available Upon Request

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Its not YOUR sale!
The Action Hero approach to Customer Service.
  

Format: ​45,60, or 90 minute Keynote This program is perfect for: ​Sales teams Front Line sales Customer service Mangement teams The audience will leave with: ​Effective Communication skills The Five "Fs" of Customer service Rapport building Skills Emotional Intelligence skills Business is relationships. Customer service is fostering relationships.In this fun int...

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Travels From: Akron, OH
Fee Range: Over $10,000

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