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Telling a Zillionaire "No"- Lessons In Customer Service
Battles and Victories Servicing the 1%
  

Take a lively and engaging journey with a former Customer Service representative for the rich and famous. This 45 minute to 1 hour presentation is intended to inform and amuse any size audience. As a former Account Manager at Netjets for over 16 years to now owning my own Customer Service Training business, I speak about the lessons I learned while providing amazing customer service to the most ...

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Travels From: Laguna Hills, CA
Fee Range: Open

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Find Your Triessence
A three-part personal growth plan for leaders or individual contributors
  

Personal growth, empowerment and the ability to live up to our full potential are all things we desire for ourselves. Often, however, the barriers to fulfilling those desires are self-created, either actively, or through channels of which we are completely unaware. This program is designed to give you the ability to recognize and eliminate both active and passive self-sabotage, re-ignite your p...

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Travels From: Dallas, TX
Fee Range: $5,000 - $7,500

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Empathetic Customer Service In The Workplace
Exceeding The Customers Expecatations
  

When you think of customer service, do you immediately think about empathy? Probably not-but you should. In developing empathy at work, you have to think about how you understand your client’s perspective. Even better, build long-lasting relationships. Seeing situations from the other person’s point of view is one of the most powerful skills you can acquire at work. Is it poss...

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Travels From: San Antonio, TX
Fee Range: Available Upon Request

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THE THREE MOST POWERFUL MOTIVATIONAL TOOLS
( And how to start using them immediately for instant results)
  

This is a 2 to 4-hour Workshop * Discover the three tools for yourself as Gary teaches them by example * Learn how to begin applying these tools immediately for instant results * Change your ‘review & raise’ method to a far more powerful model Learning how to master the three most powerful motivational tools described in this workshop, will change the way you do business ...

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Travels From: Seattle, WA
Fee Range: Open

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Can We All Get Along?
Helping organizations build teamworking skills to resolve conflict before it becomes a major problem in the organization
  

Effective Conflict Resolution Identify causes of conflict. Describe how diversity and differences can be harnessed. Demonstrate strategies that avoid escalation of conflict. Demonstrate techniques to show empathy and rapport. Problem solve quickly and effectively. Handle customer complaints appropriately. Negotiate a successful outcome. Mediation Define “mediation,” and ...

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Travels From: Silver Spring, MD
Fee Range: Available Upon Request

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Leading with Heart
Utilizing Empathy to Connect in Business
  

Although women make up nearly 52 percent of all professional jobs in the United States, many lack representation when it comes to leadership roles. In fact, only 4.6 percent of Fortune 500 CEOs are female. Why? When applying for jobs or promotions, Women will wait until they meet 100% of the qualifications. Men, however, will apply at meeting only 60% of the qualifications. After spending 2...

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Travels From: Pittsburgh
Fee Range: Available Upon Request

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Achieving Customer Satisfaction In Sensitive Situations
For hospital staff, service contractors, and others in one-to-one situations with emotional and angry customers
  

Karen Shaper, M.A. teaches audiences how to actively listen, empathize, and effectively communicate in the most sensitive of situations. This presentation is full of takeaways that will last a lifetime. The delivery is fun-spirited and practical. This goes beyond communication basics and delves into sensitive situations many of us have experienced first hand with angry and emotional customers. ...

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Travels From: Detroit, MI
Fee Range: Open

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