Challenge the notion of conflict resolution and reframe effective collaboration as getting comfortable with friction. Drawing on her experience with teams in conflict, Hilary shares techniques based in empathy-infused communication that support navigating disagreements in functional and productive ways. By standing confidently on your own values, learn to approach discord with ease and increase the likelihood of a positive outcome. If you’re looking for practical advice on how to manage team conflict and improve collaboration, this talk is not to be missed.
Format: 60-90 minute keynote. Can also be delivered as a half-day or full-day highly interactive workshop with "deep dive" small group sessions.
Actionable Takeaways:
- Honoring emotions when communicating change
- Remaining kind with different perspectives on change
- Understanding the impact of status and power in new roles
- Being brave and bravely curious when you don't really want to talk about it anymore
