Healthcare has radically changed from being Provider focused to patients wanting more of a collaborative experience. Those organizations that understand the greater need to meet the 5 unspoken needs of every patient and develop the ability to make an imprint on those they serve with lead their industry. Michael has worked with various hospitals and clinics and uses this insight to connect with the healthcare community by delivering a high-impact presentation straight to the heart of healthcare. This presentation is for you if you have:
- A proclivity towards elevating patient experiences, but a lack creating and executing a clear plan and path to exceptional service.
- A need for more service systems to ensure exceptional patient/service outcomes.
-A need to develop the internal culture and retain more staff who are mission-minded.
-A challenge to deliver a consistent exceptional patient experience.
-A need for a clearer process for patient experience, service, and accountability.
