Program objectives:
1. Understand that every member of the patient care team influences the patient experience
2. Appreciate the patient perspective!
3. Accept that empathy is the key to gaining patient cooperation
4. Learn to talk and act empathetically and authoritatively without being condescending
5. Strategies for remaining non-judgmental and exuding empathy
6. They will walk away with specific techniques on making patients feel that they are all the MVP!
