The Communication Gap
When What You Say Isn't What They Hear
You said exactly what you meant. They heard something completely different.Now what?Most communication training focuses on choosing better words. But words do not travel directly from one person’s brain to another. They pass through emotions, assumptions, past experiences, personal definitions, and whatever else...
Real Leaders. Real Life.
When Real Life Requires More.
Most leaders are promoted because they are good at the work. Then, without much warning, they are expected to manage emotions, build trust, communicate clearly, and lead people who do not always think, respond, or behave the way the manual says they should.That is whe...
The Human Side of Healthcare Quality
What patients and families remember when the technology, metrics, and policies fade away.
Healthcare measures almost everything. But some of the things patients and families remember most are the hardest to measure. I learned that from the other side of the bed.In 2018, I spent months hospitalized with end-stage liver failure before receiving the liver transplant that saved...
The RECODE Intensive
A Private Breakthrough Experience for Lasting Identity-Level Change
The RECODE Intensive is a private transformational experience designed for high-achieving individuals who know what they want to change, understand what they “should” be doing, and yet still find themselves repeating patterns that no longer serve them.Rather than focusing only on mindset, motivation, or willpowe...
Be an Expert at Your Team
Three Plays to Help Smart Teams Get Better Together
You can have smart people, talented leaders, and plenty of expertise on a team and still wonder why working together is so hard. Meetings take more energy than they should. Tension lingers. The same issues resurface because people avoid saying what they really think, o...
