Leadership From Cops to Business
Lessons learned from Supervising Cops
Let’s face it, being a cop is tough work. Supervising cops is even tougher. We are not talking Mayberry either. Giani entered the police academy after leaving the Air Force as a supervisor. Giani rose through the ranks as a beat cop, missing persons detective...
Customer Service During Labor Shortage
Excuses Won't Matter When Things Improve
Should a labor shortage be an excuse for bad customer service? How long are you spending on the phone today for insurance companies, banks, etc? When will Covid 19 and a labor shortage as an excuse end? Scenario true story number one: A customer dines...
Shift Happens!® When You Exploring The WHY behind the "WOW" to retain your Customers and Employees.
Meaning Memories® How To create a Customer Return Policy For A Reason
This program shows you how to create experiences that engage customers in a personal way. to create an indelible, favorable impression. It provides insights that create transformational change within your organization that results in long-term sales growth.Jim provides a revolutionary way of thinking about you...
