Shift Happens!® When The Customer Experience Is About WIIFM
It's about bringing the Customer back by creating transformational experiences not transactions.
Success is not about incremental improvements. Success is about bold, fundamental changes that create customer insistence. It is about repeat business, referrals, and retention. Bottom line: What's In It For Me (WIIFM) and me is the Customer.Oracle recently conducted a survey that revealed that only...
Shift Happens!® When You Start D-A-T-I-N-G Your Customer®
A Relationship Manual-Published 7/1/17
Clearly, we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We buy from vendors where there is the least hassle, the least ignorance, the least apathy.If you believe, as Jim does, that most of...
Harmony Through Teamwork! 5 Tips for Improved Communication in the Workplace
Encouraging Collaboration and Synergy in Any Group
For the first time ever, there are five different generations in the workforce. Each generation has their own style of communicating and varying expectations for workplace interactions. Regardless of industry, location, or company size, ineffective communications can obstruct information, hinder collaboration, and...
Shift Happens!® If You Use The "F" word on the Journey To Bright Ideas™
Navigating The Roadmap To Success
Jim loves the F word. By F-word he means F.E.A.R. (What did you think he meant?) There are three normal responses...Fight, Flight, Freeze but with encouragement, encourages focus.F.E.A.R. (Failure. Examination. Adjustment. Recollection.)F.E.A.R. is the hidden driver of excellence. It offers management insights to...
Shift Happens!® When You Discover Innovation At The Speed Of Opportunity
It's how you think--not what you think-- that makes Shift Happen.
Innovation is how we make money from creativity. Innovation doesn’t come with directions. innovators see the result first.Often called The Bright Idea Guy™ by his clients, Jim brings an unobscured vision and clarity to your audience by focusing on the end results and creating the...
