Balanced Conversations: Approach Challenging Conversations with Confidence
You can call them anything you want... difficult, fierce, essential, or crucial conversations. In the end though, they are all the same: they are conversations that matter and are necessary for relationships to grow in a positive and productive way. In this interactive and engaging...
Shift Happens!® When You Start D-A-T-I-N-G Your Customer®
A Relationship Manual-Published 7/1/17
Clearly, we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We buy from vendors where there is the least hassle, the least ignorance, the least apathy.If you believe, as Jim does, that most of...
The Franchised Leadership Symposium
"The Million Dollar Person Test"
This workshop is designed to introduce a paradigm in understanding how to manage, evaluate, sustain and grow an agency or organization utilizing best practices as applied to other corporate franchises. Topics covered will include discussions on mission, purpose, and performance. Goal-setting, evaluation and visio...
3 Keys to Effective Leadership in Changing Times
Handling Change Can Be Difficult, But It Doesn't Have to Be
Today, it seems the only constant at work is change and this change can sometimes happen in the blink of an eye. When it comes to adjustments both large (having 5 generations in the workplace for the first time) and small (moving to a new...
Harmony Through Teamwork! 5 Tips for Improved Communication in the Workplace
Encouraging Collaboration and Synergy in Any Group
For the first time ever, there are five different generations in the workforce. Each generation has their own style of communicating and varying expectations for workplace interactions. Regardless of industry, location, or company size, ineffective communications can obstruct information, hinder collaboration, and...
