The Welcoming Edge
Customer Experience in the Age of Leave Me Alone
In a world where people prefer texting over talking; creating meaningful, personal connections with customers is more challenging - and more important than ever. When a brand struggles with this, the issue isn’t that their customer service isn’t good enough, it’s that it isn’t early...
Powerful Words
What you say to your team matters, so make it effective!
Every day, you wield one of the most powerful and painful weapons ever created: words. They have lifted people up in their darkest times and torn people down on their best days. They have shaped lives into extraordinary journeys and cut short promising careers through...
Be A Leader Who Leads
Moving from position to performance; from leading to leading leaders
We all know people in leadership positions who don't lead and people who lead without a leadership position. Who is the leader who leads? Many believe leaders are born. We have all heard it: "They are born leaders." I believe leaders are developed. Over 3...
Architect of The Mind: Drawing Thoughts and Building Memories
Engaging and Interactive Mind Reading Show and Memory Workshop Designed to Empower Minds
Fred Berthelot’s “Architect of The Mind” seamlessly blends interactive mentalism and memory mastery to engage and inspire corporate audiences. This program combines mind-bending demonstrations with practical memory techniques, ensuring a captivating and educational experience.Fred’s mentalism show captivates with...
Planned Response to a Workplace Crisis or Active Shooter Event
The development of a crisis plan can mean the difference between tragedy, and surviving an incident. Powerful, timely and uniquely insightful program.
New York City, Southerland Springs, Texas and Las Vegas are wake-up calls....throughout our country workplace violence, crisis events and active shooter scenes are increasing within the workplace, schools and public settings at an alarming rate - with tragic consequences. NOW is the time to develop...
