Even the best communicators get misunderstood — not because they said the wrong thing, but because it was heard through someone else’s lens. In this powerful and practical session, Suzi Nance unpacks why words so often miss the mark, and what to do about it. You’ll learn how emotional intelligence, subconscious wiring, and listening habits shape every conversation — and walk away with tools to be truly heard, deeply understood, and far more effective in every relationship.
Ideal for: Everyone, leadership teams, managers, educators, HR teams
Topics covered:
Emotional intelligence at work
Listening beyond words
Navigating hard conversations
Building and rebuilding trust and rapport
Different communication styles & subconscious triggers
Talk Style & Takeaways:
practical communication tools, powerful and relatable examples, interactive learning, communication reset, clarity and connection, decoding emotional cues, mastering hard conversations, building communication confidence
