You can call them anything you want... difficult, fierce, essential, or crucial conversations. In the end though, they are all the same: they are conversations that matter and are necessary for relationships to grow in a positive and productive way. In this interactive and engaging session, participants will learn skills that will help them effectively engage in conversations with a colleague, customer, superior or employee with confidence, courage and compassion! This includes how to deliver and receive clear and specific feedback, and five steps to conduct successful balanced conversations. Using real-life examples will help participants understand how to immediately apply the material in a concrete way.
