This high energy keynote presentation will illustrate the blueprints and tools needed for leaders to build a high performing healthcare team and mindset, that is focused and committed to improving the patient experience. Learn how creating & defining an intentional culture is the key to “buy-in.” See your role differently as you take the lead on patient experience.
Learning Objectives:
Staying Motivated, Overcoming Adversity, and Burnout.
Positive Contribution and Leading by Example.
Good to Great: You’re the Difference.
External & Internal Customers...who should you focus on?
The Impact and Language of Service.
Key Takeaways:
• Generations @ Work! Learn how generational differences effect your culture and how to engage the generations to create exceptional experiences.
• Learn how engaged employees translate to positive patient & customer experiences.
• Discover how ALL team members can “Be the Light!”
• Implement Emotional Intelligence, Serving out Loud and Human-Business-Human
in every patient interaction.
