This high energy presentation will illustrate the blueprints and tools needed for leaders to build a high performing team and mindset, that is focused and committed to leading with service excellence. Discover the traits and characteristics of effective leaders and determine your personal leadership style. Learn how creating & defining an intentional culture is the key to “buy-in.” See your leadership role differently and discuss how to have more impact as you professionally take the lead.
Learning Objectives:
• Staying Motivated, Overcoming Adversity, and Burnout.
• Positive Contribution and Leading by Example.
• Good to Great: You’re the Difference.
• External & Internal Customers…who should you focus on?
• The Impact and Language of Service.
Key Takeaways:
• Generations @ Work! How do generational differences effect change and conflict? Learn how leaders support change initiatives and maximize your culture to create exceptional experiences.
• Learn how engaged employees translate to positive customer experiences.
• Discover how leaders can “Be the Light!” for their customers and each other.
• How to implement Emotional Intelligence with every interaction.
