Most organizations aren't worried about their good leaders. And that's precisely the problem.
New research from The Grossman Group and The Harris Poll found that 54% of leaders are rated "good." Not bad. Not exceptional. Solidly, safely good. And in today's environment, that's not the reassuring news most executive teams think it is.
Good leaders were built for a stable world. When uncertainty spikes, they go quiet. Not because they don't care, but because they were trained to have answers, and right now answers are hard to come by. Their people feel the absence. Anxiety fills the vacuum. Then complacency. Then drift.
The gap that should worry every executive team isn't between bad leaders and good ones. It's between good and exceptional. And it's almost entirely a Heart gap.
In this keynote, David Grossman shows what 30 years of working alongside world-class leaders – and the data – reveal about what separates the two. Nine of the top 10 differentiators between good and exceptional are Heart attributes, not Head ones. In the Age of AI, where technical advantages are being commoditized fast, the Heart Work is the only competitive advantage that can't be replicated.
