This is an interactive and customized presentation and/or workshop to address potential obstacles foreign travelers encounter when they come to the United States and how you can optimize your customer service to international guests and visitors.
International travel can be a lot of fun, but it can also create (serious!) challenges. Think about the preparation that is required to travel thousands of miles to reach your destination in a foreign country. There are also many cultural differences between countries (e.g. language, imperial vs. metric system) that make it necessary to make adjustments.
International visitors to the United States are good for business! Foreign guests typically tend to stay longer, and they are willing to spend more money than domestic guests. In 2025, foreign visitors made a significant contribution the U.S. economy, injecting more than $170 billion on travel and tourism-related goods and services in the United States. These numbers are expected to go up further in the future.
Are you ready to host international visitors? Each presentation is customized to meet the needs of the audience. Being aware of cultural differences and learning how to provide practical, common-sense support to your foreign guests can be very beneficial. It can be tailored to specific countries of interest.
Specifically designed for professionals in the hospitality & leisure industry, key presentation topics include:
• Cultural awareness & communication (language)
• Safety & security
• Traffic & transportation
• Food & beverage
• Special events
• Center of reference
This presentation is largely based on training programs facilitated by Siebe KJ Vanderzee for clients in the hospitality industry, incl. Bellagio Hotel & Casino, MGM Grand, Caesars Palace, Hyatt Regency, Ritz-Carlton, Marriott, Four Seasons, and many others.
