When Pot Roast Meets Sushi (Organizational Excellence Genius Zone Workshop #2)
A company’s competitive advantage is in its multigenerational workforce, diversity, equity, inclusion, and generational wisdom.
When Pot Roast Meets Sushi - Setting the Table for a multigenerational workforce conversation is a proprietary workshop that bridges multigenerational communication and cultural issues. Johnny’s experiential presentation fluently addresses and articulates Diversity, Equity, Inclusion, and generational wisdom...
Creating Showtime Moments
Making every customer interaction unforgettable!
Every time you interact with a customer, you are making an impression on them about your company. Most companies never take full advantage of those opportunities to create a lasting perception of importance to their client. Too often, we look at the "big moments" as...
Taking the CON out of Conflict
Successful Negotiation
Make community service, family life and interactions with people in general more productive and less stressful. Chase your dreams, ignite your passion and make things happen.
DAMN Do I Have To... ? - CONFLICT RESOLUTION
Learn How to Deal with Difficult People at Work and Home.
Although, Conflict is no laughing matter, laughter helps when addressing sensitive issues. Conflict Resolutions is an area of Stan's expertise. (However, it does require additional time for interviewing the effective parties which will insure that the message strikes the target.)Your audience will be entertained and...
Shift Happens!® When The Customer Experience Is About WIIFM
It's about bringing the Customer back by creating transformational experiences not transactions.
Success is not about incremental improvements. Success is about bold, fundamental changes that create customer insistence. It is about repeat business, referrals, and retention. Bottom line: What's In It For Me (WIIFM) and me is the Customer.Oracle recently conducted a survey that revealed that only...
