Keep Your Cool: Navigating Difficult People and Challenging Situations
Practical Keys to Staying Calm, Communicating Effectively, and Moving Forward
Every organization has them: demanding customers, tense conversations, and high stakes situations where the pressure to respond quickly can override the need to respond well. This workshop gives attendees three practical keys to stay calm under pressure, communicate effectively when conversations get tense, and recove...
Creating Unforgettable Experiences
A Practical Framework for Delivering Experiences That Keep People Coming Back
Every organization is in the experience business. Whether you lead a team, run a facility, or serve customers, the experience you deliver determines whether people come back, stay loyal, and tell others. Today's audiences have more choices than ever, so every interaction in your programs...
Customer Service During Labor Shortage
Excuses Won't Matter When Things Improve
Should a labor shortage be an excuse for bad customer service? How long are you spending on the phone today for insurance companies, banks, etc? When will Covid 19 and a labor shortage as an excuse end? Scenario true story number one: A customer dines...
Emerging Stronger
Change, Opportunity & the Next Normal
Emerging StrongerChange Opportunity & the Next Normal-In today’s workplace about the only thing we know for certain is that things will change. New technology, social media influence, unlimited access to information, market shifts, and the influx of millennials as peers and customers have created a...
Humanize Before You Monetize - T.I.E. Relationships to Revenue
Sales, Leadership, Customer Experience, Entrepreneurship, Motivation
Humanization is all about people — and people must come before profits. This electric, high-energy keynote will show you how to maximize your business relationships in today’s competitive markets. Discover the power of a simple handshake and how to create unforgettable, heartfelt experiences that keep...
