Jody Holland

81% of turnover is caused by the employee's direct supervisor. People don't quit companies -- they quit people. And every departure costs between 33% and 400% of that person's annual pay.That means the most expensive problem in your organization isn't in your budget. It's i...

You size someone up in less than 10 seconds. So does every person you hire, sell to, negotiate with, and lead. The question is whether you're reading them accurately -- or just guessing and calling it instinct.Face reading, also known as physiognomy, predates Freudian psychology...

Some cultures pull people forward. Others have to be dragged uphill every single day. The difference is not the people you hired. It is the beliefs, values, and unwritten rules those people are operating inside of.Most leaders try to fix culture by changing behavior. I...

Replacing one employee costs between 33% and 400% of that person's annual pay. Multiply that by your turnover number and you are looking at the largest uncontrolled expense in your organization -- and it does not appear as a line item anywhere in your budget.Here...

Nobody gets promoted for being a great leader. People get promoted for being great at the job they were already doing -- and then they are handed a team and expected to figure the rest out. That is why 81% of turnover traces back to...