How do you ensure that your Customers’ Experience (CX) is meaningful, impactful and so awesome and outrageous, that your customers and guests are excited to tell everyone about it? By making your employees the most important customer or guest.
What is the impact of NOT addressing it? Check out your social media.
What does "awesome and outrageous" even look and sound like?
In this roll-up-your-sleeves highly-tailored keynote and workshop, using one the most exhilarating forces in business today - IMPROVISATION, your leaders, managers and teams will experience the process of inspiring an Awesome, Outrageous Customer Experience which soon becomes YOUR Legendary brand. And, you must start with your employees. You won't need any new manual when you start there. Your employees will want to share that enthusiasm. "Yes, but..." cynicism will be replaced with a "Yes, AND..." attitude that resonates with the customer. When starting with your employees, they become more vested and excited about transferring that enthusiasm to all customer interactions. This highly experiential keynote will be a playground for bold new ideas, your teams will want to implement immediately - I promise!!
