In 20 years of business, Larry never lost a customer to a competitor in a highly competitive industry. He credits this to consistently and creatively exceeding expectations of his clients. In fact, his clients became a "raving fans word-of-mouth" referral system. Now Larry set it as his mission to teach his proven customer service success-strategies to the next generation of entrepreneurs.
Larry shares his creative, out-of-the-box customer satisfaction solutions that brought him so much success in business. He also takes an analytical look at language and its powerful impact on our behavior in business, offering behavior-driven solutions for establishing a customer-centric company culture.
His engaging and relatable style, wit, and and unmatched customer service success will inspire your team and improve your customer service for years to come.
