Growing Sales Through Customer Service Excellence
Proven Strategies from the Cusotmer Service Trenches for Strengthening Relationships and Increasing Your Bottom Line
In 20 years of business, Larry never lost a customer to a competitor in a highly competitive industry. He credits this to consistently and creatively exceeding expectations of his clients. In fact, his clients became a "raving fans word-of-mouth" referral system. Now Larry set i...
Shift Happens!® When The Customer Experience Is About WIIFM
It's about bringing the Customer back by creating transformational experiences not transactions.
Success is not about incremental improvements. Success is about bold, fundamental changes that create customer insistence. It is about repeat business, referrals, and retention. Bottom line: What's In It For Me (WIIFM) and me is the Customer.Oracle recently conducted a survey that revealed that only...
Project Management
Build Your Skill Set Through PM Methodologies, Communication Skills, and Envisioning Success!
Project Management is a large umbrella of opportunity for skill set introduction, development, and enhancement. Presentations and workshops can focus can be on introducing project management methodologies, or developing communication skills, such as team collaboration, negotiation, empowerment, and positive...
Shift Happens!® When You Start D-A-T-I-N-G Your Customer®
A Relationship Manual-Published 7/1/17
Clearly, we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We buy from vendors where there is the least hassle, the least ignorance, the least apathy.If you believe, as Jim does, that most of...
"The Game-Winning 3" - A Roadmap for Professional and Personal Development
A Roadmap for Professional and Personal Development
The key to success in any business lies not only in the development of great products and services, but more importantly, in the development of great people. In this insightful presentation, Dave Davlin shares three essential ingredients for developing a purpose-driven mentality to achieve a...
