Ed Shanley

Leadership looks pretty easy in the manual.Set the vision. Communicate clearly. Hold people accountable. Follow the process. Check the boxes.Then actual people show up.People bring emotions, assumptions, different definitions, old experiences, competing priorities, and their own unique ways of making things...

We love the story of the self-made person.One determined individual fights through every obstacle, overcomes the odds, and reaches the top through sheer willpower.It is inspiring.It is also mostly crap.No one gets here alone.Behind every accomplishment is a collection of people whose names may neve...

Most leaders are promoted because they are good at the work. Then, without much warning, they are expected to manage emotions, build trust, communicate clearly, and lead people who do not always think, respond, or behave the way the manual says they should.That is whe...

You said exactly what you meant. They heard something completely different.Now what?Most communication training focuses on choosing better words. But words do not travel directly from one person’s brain to another. They pass through emotions, assumptions, past experiences, personal definitions, and whatever else...

Emotions. We all have them.Yes, even the person who proudly announces, “I’m not emotional. I’m logical.”Emotions show up in meetings, emails, performance reviews, difficult conversations, and the occasional urge to throw your laptop out the window. Most of us have been told to control ou...